Chapter+10

Chapter 10

//Key Terms// attitude self-esteem enthusiasm assertive arrogance professionalism constructive criticism defensive gossip
 * Section 10.1 Summary**A positive attitude helps workers succeed. While employees cannot control everything that happens on the job, they can control how they react. A positive attitude, the ability to overcome doubt, and the ability to learn from your mistakes can contribute to high self-esteem. Employers want employees who act with enthusiasm and who are assertive but not arrogant. Being assertive helps you get the recognition you deserve.
 * Section 10.2 Summary**Good employees work well with others and handle criticism gracefully and maturely. Employees need to show professionalism at work. Professionalism is handling problems, criticism, and pressures effectively. It includes not being defensive while receiving constructive criticism. Employers do not value employees who gossip. Anger has no place at work. Employees must learn to prevent frustration from becoming anger.

//Academic Vocabulary// perceive receptive clarity